: HAM DISTRIBUTORS (Alinco), Beyond Reasonable Expectations

[KF4UJA]

A few months ago I purchased a DJ-196T & a DJ-596T from R & L Electronics. Also, I purchased 2 EBP-51N batteries along with the rapid charger. After about a month the EBP-50N on the 2 mtr HT began to cycle and would not take a charge. I called R & L and sent the battery back to them. R & L called a few days later. No "malfunction" with the battery was detected. However, the day I received the battery from R & L, it still was in the same shape as when I sent it. About 2 weeks later the same "malfunction" occurred with the dual band!
So, I called Ham Distributors in Conroe, TX. Larry Lowry, WD5CFJ, did not hesitate to tell me that, unfortunately, a bad "batch" of batteries (EBP-50N) on many HT's had been sent to some dealers. He assured me that he would personally see to it that he would send me replacements. Not only did I receive 2 EBP-50N's but he also sent me 3 additional new EBP-50N's! And, he ask me if I would like to try the newer EBP-56N. So, he also sent me this one along with the rapid charger!!! At no cost to me!
How many other distributors (Yaesu, Kenwood, or Icom) would do the same??????? I think not!!!!!!!!!
Other Alinco radios I own & use: DR-635T, DR-135TMKII, 2 DR-235T's, (one for base, one for mobile).
Larry and your other personnel have satisfied me with your "OVER & BEYOND" reasonable Customer Service!!!!! I highly recommend them, especially if the dealer does not correct the problem/issue that is "reasonable"!!!
Jerry KF4UJA